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Terms of Service

Effective date: November 7, 2017

These Terms of Service (the "Terms") govern your use of the Fetch Rewards, LLC ("Fetch," "we" and "us") grocery shopping planning, organization and rewards tools on our website(s) (the "Website") and our mobile applications (the "App") (collectively, the "Services"). If you have any questions, comments, or concerns regarding these Terms or the Services, please contact us at

Fetch is the owner and operator of the Services. These Terms are a binding contract between you and Fetch. Your use of the Services in any way means that you agree to the Terms in their then current form, which will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy. You also agree that you will use the Services in accordance with all applicable laws.

We do not represent or claim there is any partnership between the brands mentioned or displayed within our applications. Any brand that is referenced is not making any representation of the brand, their opinions, or relationships. All rights and trademarks and symbols remain property of those companies.

These Terms also govern your use of the following applications, in addition to any terms of service specific to those applications:

Rights & Eligibility to use Fetch

Subject to your continued compliance with these Terms, you may register for one (1) account with Fetch. This one account entitles you to use Shop Fetch and/or Fetch Rewards and the associated App, Website, and other Services for your personal and non-commercial use. You may be able to use your account to access other Fetch services and applications subject to those terms and conditions. If you are or have been removed, deactivated, or otherwise disallowed to use any of our products, you are not permitted to register another account or use the Services in any way.

Will Fetch ever change the Services?

We are always trying to improve the Services, so they may change over time. We reserve the right to alter, suspend or discontinue the Services in our sole discretion at any time. To the extent reasonably practicable as determined solely by us, we will provide notice of material adverse changes to the Service. Similarly, we reserve the right to remove any Content from the Service at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice. If Fetch discontinues an entire program, such as Fetch Rewards, any unused points that you accumulated must be redeemed within 14 days following our notice of discontinuation of the program, at which point any remaining unredeemed points from the discontinued program will expire.

Will these Terms ever change?

From time to time, we may amend the Terms and/or the Privacy Policy, and we will indicate the date each was last updated. We may also provide notice of material changes to these Terms or Services on or, by sending you an email, and/or by any other means. By continuing to use the Services after the date of any change in Terms or Services, however indicated, you agree to and accept those changes. If you do not agree, discontinue your use of the Services and delete the App.

What about My Privacy?

Fetch takes the privacy of its users very seriously. For the current Fetch Privacy Policy, please click here.

What are the basics of using Fetch Rewards or Shop Fetch?

In order to use Fetch Rewards, you must create a username ("User ID") and select a password. Alternatively, you may log in through Facebook. When you supply registration information to us, you promise to provide us with complete and accurate information. You may not select as your User ID a name that you do not have the right to use, or another person's name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

You will not share your account or password with anyone, and you must protect the security of your account and your password. You are responsible for any activity associated with your account.

As part of the Services, you may receive push notifications, text messages, picture messages, alerts, emails or other types of messages directly sent to you outside or inside the mobile Application ("Push Messages"). You have control over the Push Messages settings, and can opt in or out of these Push Messages through the Services or through the phone's operating system (with the exception of infrequent, important service announcements and administrative messages). Please be aware that messaging fees may apply depending on the message plan you have with your wireless carrier.

How Do Rewards Work?

Fetch makes available through the Service points, bonuses, deals, or other awards that work like coupons on certain third-party products and services ("Rewards"). When using Shop Fetch, points are earned by scanning and purchasing items through the Service at a Fetch-enabled retailer. Other offers such as deals may be redeemed by purchasing applicable products through the Services at a Fetch-participating retailer. Fetch reserves the right to deduct any points from your account if Fetch, in its sole discretion, determines that such points were not validly earned. With Fetch Rewards, points may be earned by scanning eligible receipts to demonstrate that you have completed offers or purchased eligible products or by completing other activities detailed and dictated in the App which could include taking surveys, entering a referral code or engaging in any other activity determined by Fetch in its sole discretion. Fetch reserves the right to apply additional restrictions to any method it offers for earning points.

Fetch and our Partners may introduce other reward offers from time to time, which may be subject to additional terms and restrictions. Reward offers are subject to change or cancellation at any time.

Fetch does not guarantee that any particular Reward will be available on any given product at any particular time. Items for which Rewards are or will be available are subject to change without notice. Fetch reserves the right to change, remove, or otherwise alter the available offers at any time.

You are responsible for scanning items or receipts that are eligible for Rewards. Fetch has no obligation to honor potential Rewards on items if you purchase those items without scanning them before purchase.


While using Shop Fetch, deals that you have selected will apply to the item when it is scanned, provided you meet the criteria for redemption. Check out at a Fetch-Checkout lane, and the savings will be applied to your transaction.

If you are shopping at a participating Shop Fetch store, points may be redeemed to lower the cost of an item. Points may also be redeemed to purchase items with equal or lesser point value than your available Fetch points. Once you enter spending mode in the App, items will be priced with a point value. Items priced at more than the amount of points available to the user cannot be purchased with points.

Points may also be spent in Fetch Rewards through a redemption center where they may be redeemed for a variety of prizes at different price points. If you have any issues with the redemption center or fail to receive reward(s) within four (4) weeks, please contact our support team.

Fetch reserves the right to alter, discontinue or add new methods of redemption at any time and in its sole discretion. If your account is terminated by Fetch or if you fail to properly redeem your Rewards before closing your account, you forfeit and terminate any rights you have to the Rewards.

Inactivity & Reward Expiration

If you fail to scan and submit any receipts with Fetch Rewards or complete a checkout with Shop Fetch for a period of ninety (90) days, your account will be considered inactive. When your account becomes inactive, your Rewards automatically expire. Fetch will attempt to notify you before your account becomes inactive by sending you an email to the address we have on file for you. Subject to Fetch's right to terminate your account under these Terms, you may reactivate your Fetch account by logging into your account and completing a checkout (Shop Fetch) or submitting a receipt (Fetch Rewards). The expiration of your Rewards shall not apply to you if your state's law prohibits the expiration of Rewards as described herein.

Referral Bonuses

At Fetch's sole discretion, we may provide bonuses, points, or Rewards when you choose to refer new users to Fetch (a "Referral Program"). Any such Referral Program shall be subject to the additional terms and conditions set forth in the App. You agree that you will obtain all necessary permissions and consents from an individual before referring that individual in a Referral Program and that we are not sending or initiating any messages or communications to that individual nor are you acting as our agent in sending any such messages or communications. Current users of the Services cannot qualify as new users for purposes of a Referral Program, and any attempt to create referrals to fake individuals or to multiple accounts for the same individual will be void. We reserve the right to void or take any other action we deem appropriate with respect to referrals that we determine to be inappropriate or otherwise in violation of any applicable terms, rules, or laws. Fetch may discontinue and/or revoke any Referral Program or incentive program in its sole discretion at any time without notice.


Depending on applicable federal, state, and local tax laws, your distribution of Rewards may be subject to taxes. You will be solely responsible for any and all tax liability arising out of your receipt, redemption, or use of Rewards.

Other Acknowledgements:

Pricing & Order Transfer

Fetch will work with partnered retailers to attempt to have accurate pricing for items scanned on the Service, but in no way guarantees the accuracy of the pricing. Fetch also will work with retailers to try to ensure accurate transfer of items scanned and their pricing into the Point of Sale system. However, due to a number of factors outside of Fetch's control, Fetch does not guarantee that this transfer will always be accurate. By agreeing to these terms, you agree that Fetch is not responsible or liable for any of the above.

Receipt Scanning & Item Accuracy

Receipt scanning technology is not always accurate. If an item is improperly identified, either by product name, size, or price, please consult the item review or the in-app dispute process. If this does not resolve the issue, please contact our support team. You are responsible for ensuring the accuracy and validity of the scanned receipt, and Fetch or any other affiliated business is not responsible for any inaccuracies in this process. By agreeing to these terms, you agree that Fetch is not responsible or liable for any of the above.

Intellectual Property Rights

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions (as defined below), and so forth (all of the foregoing, the "Content") are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you will not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else's (including Fetch's) rights.

You understand that Fetch owns the Services. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), creative derivative works based on, or otherwise exploit any of the Services. You may not remove any copyright, trademark, or any other intellectual property marks from any materials or services.

Any third-party copyrights, trademarks, service marks, and logos that may be viewable through the Services (such as store and brand logos) are the property of their respective owners.

Who is responsible for what I see and do on the Services?

You may be able to provide responses, comment, or suggestions and submit questions through the Services ("User Submissions"). To the extent you publicly post the User Submissions, you agree that they will not be harassing or otherwise inappropriate or unrelated to the Services. We are not responsible for the content of User Submissions, including their accuracy or quality. We cannot control and have no duty to take any action regarding how you may interpret third party User Submissions, and you hereby release us from any all liability relating thereto. You are responsible for all your own activity in connection with the Services. User Submissions will become Fetch's property. You hereby relinquish and assign to Fetch the worldwide, royalty free, right and title to run, use, re-use, implement, copy, display, and create derivative works from those User Submissions, including any ideas, concepts, know-how, or techniques contained therein for any purpose.

Linking and Third Party Websites

The Services may contain links or connections to third party websites or services that are not owned or controlled by Fetch. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Fetch is not responsible or liable for your use of such third party websites or third party services. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilize.

In providing the Services, Fetch may link to websites operated by third parties. Fetch has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. In addition, Fetch will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service.

Your interactions with third-party organizations and/or individuals found on or through the Services, including payment and delivery of goods or services (for example, your purchases of goods from your local grocery store), and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Fetch shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

If there is a dispute between users of the Services and any third party, you agree that Fetch is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Fetch, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.


You understand that Shop Fetch facilitates the grocery checkout process by enabling you to scan all your items as you add them to your shopping cart as you shop. You agree that if you use the App, you will scan all items that you wish to purchase on that shopping trip before checkout. If an item cannot be scanned or be reflected as added to your cart, you will notify the cashier at checkout so that he/she can add the item onto the transaction. If you are incorrectly charged for a transaction, you must alert the cashier and the store before leaving the location and the issue will be resolved in accordance with that store's procedures.

By using the Services, you may not and agree not to:

  1. place in your cart items which have not been scanned and attempt to complete a checkout without alerting the cashier of the need to scan additional items.
  2. attempt to leave the store without paying for all items in your cart
  3. misrepresent the items, quantity of items, or weights of items in your cart.


You understand that Fetch Rewards is an app that allows you to earn points on shopping transactions that you have already completed at participating stores by scanning or otherwise submitting your receipt as directed by the App. Your use of Fetch Rewards requires that the following information be clearly printed on a receipt for verification purposes and in order to issue points: retailer name, location, date, time, and itemized product listing that clearly identifies that product as being a qualified branded product that earn points in the App. We reserve the right refuse to issue any reward or benefit if a receipt fails to clearly and indisputably contain this information.

In addition, by using the Services, you may not and agree not to:

  1. submit any purchase information that is false, fabricated, inaccurate, counterfeit, changed, adjusted, altered, or any other form that is artificial or inauthentic for the purpose of attempting to earn or redeem Rewards.
  2. redeem or attempt to redeem any Rewards or complete any offers or Rewards based on invalid purchases or incomplete transactions.
  3. submit any purchase information or attempt to redeem any Rewards or complete any offers or Rewards with products that you returned, plan to return, or may return after submitting the receipt.
  4. submit receipts that have been successfully uploaded previously by you or another user.
  5. submit receipts for purchases that took place prior to the launch date of an offer or Rewards program, except when expressly permitted in the terms of the challenge or bonus.
  6. obscure, alter, omit, or block the date and/or time and/or store name listed on a receipt that is uploaded.
  7. upload any receipt that is older than 14 days. Receipts uploaded more than 14 days after the date of purchase will be rejected.
  8. submit or upload any receipt that does not accurately represent a purchase that you have completed. You may not upload a receipt that was acquired by means other than a valid purchase, such as gathering receipts from others, from a store, or by printing a duplicate receipt from a different transaction.
  9. submit more than 14 receipts per week.
  10. submit digital or electronic receipts, or a printout, photo, or reproduction of a receipt that is not an original receipt printed from a participating store's point of sale device on its original receipt paper.
  11. submit receipts from stores outside of the United States of America.

Your use of the Services is governed by the following additional terms:

By using the Services, you may not and agree not to:

  1. use any information from Fetch Services for the purpose of using it with another service or program.
  2. transfer, rent, loan, sell, sublicense, or distribute the licenses or any materials granted herein.
  3. post or distribute any defamatory, harassing, abusive, threatening, inaccurate, or unlawful content, or any content that a reasonable person could deem to be objectionable, profane, offensive, indecent, threatening, embarrassing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate.
  4. impersonate any other person such as another user, or a member of another business to contact or access Fetch Services or Support team.
  5. perform any fraudulent activity such as access other's accounts, forge another person's digital signature, activate or redeem offers or Rewards for another person.
  6. redeem any Rewards that you have not validly earned per the terms of this agreement.
  7. send users of the Service any unsolicited offers, messages, promotions, chain mail, requests, or petitions.
  8. participate in any illegal activity, or violate any law, including laws governing intellectual property rights and privacy/data protection.
  9. attempt to collect personal information about users or third parties without their consent.
  10. decompile, reverse engineer, disassemble or otherwise attempt to discover the source code of the Services, applications, or web pages.
  11. interfere with security features, features that restrict use or copying, or features that enforce limitations of the Service.
  12. use or alter the service in any way, including modifying, translating, copying, or distributing malicious code through the Services, App, or Website.
  13. "crawl," "scrape," or "spider" any page, data, or portion of or relating to the Services or Content (through use of manual or automated means).
  14. run any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper functioning of the Services (including by placing an unreasonable load on the Services' infrastructure).
  15. jeopardize the security of your User ID or anyone else's User ID (such as by allowing someone else to log in to the Service as you).

We have the right, but not the obligation, to monitor the website and app, determine if any party's conduct violates these Terms, and remove any offending content. If your account is suspended, terminated, deleted, closed, or otherwise rendered inaccessible by Fetch, you will not have the right or ability to access, use, or redeem any remaining Rewards in your account as those Rewards will be void and terminated.

What if I want to stop using the Services?

You are free to do that at any time, by contacting us at; please refer to our Privacy Policy to understand how we treat information you provide to us after you have stopped using our Service.

Fetch is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your violation of any of these Terms. Fetch has the sole right to decide whether you are in violation of these Terms.

Account termination may result in destruction of any Content associated with your account. We will try to provide advance notice to you prior to our terminating your account, but we may not do so if we determine it would be impractical, illegal, not in the interest of someone's safety or security, otherwise harmful to the rights or property of Fetch, .or for any other reason deemed reasonably by us.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms that relate to any disputes between you and Fetch.

What else do I need to know?

Warranty Disclaimer

Fetch does not make any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered (whether or not following such recommendations and suggestions) through the Services are provided "AS IS" and without any warranty of any kind from Fetch or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product). THE SERVICES AND CONTENT ARE PROVIDED ON AN "AS-IS" BASIS, WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability



To the fullest extent allowed by applicable law, you agree to defend, indemnify, and hold harmless Fetch, its affiliates, officers, agents, employees, and partners from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys' fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action ("Claim"), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).


You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Fetch's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law; Arbitration

These Terms are governed by and will be construed under the laws of the State of Wisconsin, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in the State of Wisconsin, in English, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Wisconsin.


The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Fetch agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Fetch, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all modifications to these Terms must be in a writing signed by both parties (except as otherwise provided herein). You agree that Fetch has not made, and you have not relied on, any representation by Fetch relating to the Rewards, the Services, or the website or mobile Application other than those expressly set forth in these Terms. No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind Fetch in any respect whatsoever. You and Fetch agree there are no third party beneficiaries intended under these Terms.