Terms of Service

Effective date: May 30, 2017

These Terms of Service (the "Terms") are the rules and restrictions that govern your use of the grocery shopping planning, organization and rewards tools on our website(s) and mobile applications (the "Services"). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us atĀ

These Terms of Service are a binding contract between you and Fetch Rewards, Inc. ("Fetch," "we" and "us"). You must agree to and accept all of the Terms, or you do not have the right to use the Services. Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy.

We do not represent or claim there is any partnership between the brands mentioned or displayed within our applications. Any brand that is referenced is not making any representation of the brand, their opinions, or relationships. All rights and trade marks and symbols remain property of those companies.

The below Terms which govern your use of the Services provided by Fetch also govern your use of the application named Econo Mia. All specific Terms governing Shop Fetch apply to Econo Mia.

Rights & Eligibility to use Fetch

Subject to your continued compliance with these Terms, you may register for one (1) account with Fetch Rewards, Inc. This one account entitles you to use Shop Fetch or Fetch Rewards and the associated mobile application (the "Application"), website, and other Services for your personal and non-commercial use.

You represent and warrant that you are of legal age to form a binding contract. If you are agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity's behalf and bind them to these Terms (in which case, the references to "you" and "your" in these Terms, except for in this sentence, refer to that organization or entity).

You will only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you are not authorized to use the Services. We cannot and will not be responsible for your using the Services in a way that breaks the law.

Will Fetch ever change the Services?

We are always trying to improve the Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We will try to give you notice when we make a material change to the Services that would adversely affect you, but this is not always practical. Similarly, we reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice. If Fetch discontinues an entire product or program, such as Fetch Rewards, any unused points that you accumulated may be redeemed within 14 days after providing notice of discontinuation of the program, at which point any remaining unredeemed points from the program will expire.

Will these Terms ever change?

We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, and if we do, we will bring it to your attention by placing a notice on the or website, notifying you through the Fetch Rewards or Shop Fetch mobile Applications, by sending you an email, and/or by some other means.

If you do not agree with the new Terms, you are free to reject them, but you will no longer be able to use the Services.

If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

What about my privacy?

Fetch takes the privacy of its users very seriously. For the current Fetch Privacy Policy, please click here.

What are the basics of using Fetch Rewards or Shop Fetch?

If you want to use Fetch Rewards, you will be prompted to create a username ("User ID") and select a password. Or asked to log in through Facebook. When you supply registration information to us, you promise to provide us with complete and accurate information. You may not select as your User ID a name that you do not have the right to use, or another person's name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. Your registration of an account with Fetch enables your access to Fetch Rewards as well as Shop Fetch, and the associated websites, applications, and other services. You may only register one (1) account with Fetch, and if you have been removed, deactivated, or otherwise disallowed to use any of our products, you are not permitted to register another account or use the Services in any way.

You will not share your account or password with anyone, and you must protect the security of your account and your password. You are responsible for any activity associated with your account.

As part of the Services, you may receive push notifications, text messages, picture messages, alerts, emails or other types of messages directly sent to you outside or inside the mobile Application ("Push Messages"). You have control over the Push Messages settings, and can opt in or out of these Push Messages through the Services or through the phone's operating system (with the exception of infrequent, important service announcements and administrative messages). Please be aware that messaging fees may apply depending on the message plan you have with your wireless carrier.

How Do Rewards Work?

Fetch makes available through the Service points, bonuses, deals, or other awards that work like coupons on certain third-party products and services ("Rewards"). When using Shop Fetch, points are earned by scanning & purchasing items through the Service at a Fetch-enabled retailer. Other offers such as deals are also redeemed by purchasing applicable products through the Services at a Fetch-participating retailer. Fetch reserves the right to deduct any points from your account if Fetch, in its sole discretion, determines that such points were not earned legitimately. In Fetch Rewards, Points may be earned by scanning receipts to show that you have completed challenges, purchased eligible products, or completed other activities as detailed in the Application. Points, deals, and other offers may also be earned or issued through a number of other activities in relation to the Service. This could include, but is not limited to or guaranteed to include, taking surveys, entering a referral code, completing specific tasks or challenges, purchasing specific products, etc. Additional restrictions may apply. See Application for details.

In stores that participate with Shop Fetch, you may earn Rewards through both Shop Fetch and Fetch Rewards. Points earned in Shop Fetch may not be redeemed through Fetch Rewards. Points earned in Fetch Rewards may be redeemed in Shop Fetch. Please see our website for a list of participating stores.

Fetch and our Partners may introduce other reward offers from time to time, and either Fetch or the Partner will make you aware of any other terms applicable to those offers. Reward offers are subject to change or cancellation at any time and may be subject to other restrictions, such as quantity restrictions.

Fetch does not guarantee that any particular Reward will be available on any given product at any particular time. Items for which Rewards are or will be available are subject to change without notice. Fetch reserves the right to change, remove, or otherwise alter the available offers at any time.

You are responsible for scanning items or receipts that are eligible for Rewards. Fetch has no obligation to honor potential Rewards on items for which Rewards that otherwise would be available if you purchase those items without scanning them before purchase.


While using Shop Fetch, deals that you have selected will apply to the item when it is scanned, provided you meet the criteria for redemption. Check out at a Fetch-Checkout lane, and the savings will be applied immediately.

If you are shopping at an eligible store (that is, one that participates in Shop Fetch), Points may be redeemed to "boost" the cost of an item down to a lower price point. Points may also be redeemed for items of equal or lesser value than your available Fetch points. Once you enter spending mode in the Application, items will display a point cost. Items that cost more than the amount of points the user has will not be able to have points applied to them.

Points may also be spent through a redemption center, in exchange for a variety of prizes at different price points. If you have any issues with the redemption center, or fail to receive your reward(s) within four (4) weeks, please contact our support team.

Fetch reserves the right to alter, discontinue or add new forms of redemption at any time at its sole discretion. If your account is terminated by Fetch, or if you fail to properly redeem your Rewards when closing your account, any rights you have to the Rewards in your account will terminate and you will no longer be eligible to redeem or receive a distribution of such Rewards.

If the Fetch program is no longer available at the store where points were earned, the user may redeem those points at another Fetch participating store.

Inactivity & Reward Expiration

If you fail to scan & submit any receipts with Fetch Rewards, or complete a checkout with Shop Fetch for a period of ninety (90) days, your account will be considered inactive. When your account becomes inactive, your Rewards automatically expire. Fetch will attempt to notify you before your account becomes inactive by sending you an email to the address we have on file for you. Subject to Fetch's right to terminate your account under these Terms, you may reactivate your Fetch account by logging into your account and completing a checkout (Shop Fetch) or submitting a receipt (Fetch Rewards). The expiration of your Rewards shall not apply to you if your state's law prohibits the expiration of Rewards as described herein.

Referral Bonuses

At Fetch's sole discretion, we may introduce bonuses, incentives, or rewards when you refer new users to Fetch (a "Referral Program"). Any such Referral Program shall be subject to the terms and conditions relating to the Referral Program set forth in the Application. The reward for referrals is subject to vary based on user, store, location, or any other means. Users shall not earn any referral bonuses if they share the same mobile device or create multiple user accounts in effort to earn the bonuses. You are prohibited from misconstruing the referral program, or falsely represent the nature of the program in an effort to receive referrals or referral bonuses. Engaging in prohibited behavior may result in termination of a User's account, Bonuses, and/or Rewards. Additional actions, including legal action, may be taken as appropriate. Fetch may discontinue and/or revoke any referral or incentive program at its sole discretion at any time without notice.


Depending on applicable federal, state, and local tax laws, your distribution of Rewards may be subject to taxes. You will be solely responsible for any and all tax liability arising out of your receipt, redemption, or use of Rewards.

Other Acknowledgements:

Pricing & Order Transfer

Fetch will work with partnered retailers to attempt to have accurate pricing for items scanned on the Service, but in no way guarantees the accuracy of these items. Fetch also will work with retailer to try to ensure accurate transfer of items scanned into the Point of Sale system. However, due to a number of factors outside of Fetch's control, Fetch does not guarantee that this transfer will always be accurate. By agreeing to these terms, you are agreeing to not hold Fetch responsible or liable for any of the above considerations.

Receipt Scanning & Item Accuracy

Fetch is rewriting the book on how shoppers can save on products and services they use. Although we are working to improve the process, receipt scanning technology may not be perfectly accurate. If an item is improperly identified, either by product name, size, or price, please follow the item review or dispute process in-app. If this does not resolve the issue, please contact our support team. You are responsible for ensuring the accuracy and legitimacy of the scanned receipt, and Fetch or any other affiliated business cannot be held responsible for any inaccuracies in this process. By agreeing to these terms, you are agreeing to not hold Fetch responsible or liable for any of the above considerations.

Intellectual Property Rights

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions (as defined below), and so forth (all of the foregoing, the "Content") are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you will not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else's (including Fetch's) rights.

You understand that Fetch owns the Services. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), creative derivative works based on, or otherwise exploit any of the Services. You may not remove any copyright, trademark, or any other intellectual property marks from any materials or services.

Any third-party copyrights, trademarks, service marks, and logos that may be viewable through the Services (such as store and brand logos) are the property of their respective owners.

Who is responsible for what I see and do on the Services?

Any information or content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such content originated, and you access all such information and content at your own risk, and we are not liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. You are responsible for all your activity in connection with the Services.

The Services may contain links or connections to third party websites or services that are not owned or controlled by Fetch. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Fetch is not responsible or liable for your use of such third party websites or third party services. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilize.

In providing the Services, Fetch may link to websites operated by third parties. Fetch has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. In addition, Fetch will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service.

Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services (for example, your purchases of goods from your local grocery store), and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Fetch shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

If there is a dispute between users of the Services and any third party, you agree that Fetch is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Fetch, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."


You are prohibited from conducting, and by using the service you agree not to:

  1. place in your cart items which have not been scanned, and attempt to complete a checkout without alerting the cashier of the need to scan additional items.
  2. attempt to leave the store without paying for all items in your cart, either with standard forms of payment, or Fetch Points.
  3. misrepresent the items, quantity of items, or weights of items in your cart.

While using Shop Fetch, you are to scan all items that you wish to purchase on that shopping trip. If an item cannot be scanned or will not add onto your list, notify the cashier at checkout and they will add the item onto the transaction. If you are incorrectly charged for a transaction, you must alert the cashier and the store before leaving the location and the issue will be resolved immediately.


You are prohibited from conducting, and by using the service you agree not to:

  1. submit any purchase information that is false, fabricated, inaccurate, counterfeit, changed, adjusted, altered, or any other form that is artificial or inauthentic for the purpose of attempting to earn or redeem rewards.
  2. redeem or attempt to redeem any rewards or complete any offers or rewards that you have not truthfully and honestly purchased or completed.
  3. submit any purchase information or attempt to redeem any rewards or complete any offers or rewards with products that you returned, plan to return, or may return after submitting the receipt.
  4. submit receipts that have been successfully uploaded previously, by you or another user.
  5. submit receipts for purchases that took place prior to the launch date of an offer or rewards program, except when expressly permitted in the terms of the challenge or bonus.
  6. obscure, alter, omit, or block the date and/or time and/or store name listed on a receipt that is uploaded.
  7. upload any receipt that is older than 14 days. Receipts uploaded more than 14 days after the date of purchase will not be honored.
  8. submit or upload any receipt that does not accurately represent a purchase that you have completed. You may not upload a receipt that was acquired by means other than a valid purchase, such as gathering receipts from others, from a store, or by printing a duplicate receipt from a different transaction.
  9. submit more than 14 receipts per week

Your use of Fetch Rewards requires that the following information be present on a receipt for the purposes of verification and issuance of points: Retailer, Location, Date, Time, and listing of a product that clearly identifies a product from a brand listed in the application. We retain the right to deny issuance of any reward or benefit for receipts that do not clearly and accurately contain this information.

Receipt Scanning & Item Accuracy

Fetch is rewriting the book on how shoppers can save on products and services they use. Although we are working to improve the process, receipt scanning technology may not be perfectly accurate. If an item is improperly identified, either by product name, size, or price, please follow the item review or dispute process in-app. If this does not resolve the issue, please contact our support team. You are responsible for ensuring the accuracy and legitimacy of the scanned receipt, and Fetch or any other affiliated business cannot be held responsible for any inaccuracies in this process. By agreeing to these terms, you are agreeing to not hold Fetch responsible or liable for any of the above considerations.

Your use of the Services is governed by the following additional terms:

You are prohibited from conducting, and by using the Services you agree not to:

  1. use any information from Fetch Services for the purpose of using with another service or program.
  2. transfer, rent, loan, sell, sublicense, or distribute the licenses or any materials granted herein.
  3. post or distribute any defamatory, harassing, abusive, threatening, inaccurate, or unlawful content, or any content that a reasonable person could deem to be objectionable, profane, offensive, indecent, threatening, embarrassing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate.
  4. impersonate any other person such as another user, or a member of another business to contact or access Fetch Services or Support team.
  5. perform any fraudulent activity such as access other's accounts, forge another person's digital signature, activate or redeem offers or rewards for another person.
  6. redeem any rewards that you have not truthfully and honestly earned per the terms of this agreement.
  7. send users of the Service any unsolicited offers, messages, promotions, chain mail, requests, or petitions.
  8. participate in any illegal activity, or in violation of any law, including laws governing intellectual property rights and privacy/data protection.
  9. attempt to collect personal information about users or third parties without their consent.
  10. decompile, reverse engineer, disassemble or otherwise attempt to discover the source code of the Services, applications, or web pages.
  11. interfere with security features, features that restrict use or copying, or features that enforce limitations of the Service.
  12. use or alter the service in any way, including modifying, translating, copying, or distributing malicious code through the Services, Applications, or Sites.
  13. "crawl," "scrape," or "spider" any page, data, or portion of or relating to the Services or Content (through use of manual or automated means).
  14. run any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services' infrastructure).
  15. jeopardize the security of your User ID or anyone else's User ID (such as allowing someone else to log in to the Services as you).

A violation of any of the terms of this agreement is grounds for termination of your right to use or access the Services.

We have the right, but not the obligation, to monitor the website and app, determine if any party's conduct violates these Terms, and remove any offending content. If your account is suspended, terminated, deleted, closed, or otherwise rendered inaccessible by Fetch, you will not have the right or ability to access, use, or redeem any remaining Rewards in your account as those Rewards will be void and terminated.

Fetch may also terminate or suspend accounts that have suspicious activities taking place on them. For example, if a user places item(s) in his/her cart without scanning them; if a user submits fraudulent receipts; or if a user otherwise uses the Services in a way inconsistent with these Terms, the policies of the retailer, or federal, state, or local laws & regulations. Fetch will take efforts to contact users prior to cancellation in order to alert user of any issues.

What if I want to stop using the Services?

You are free to do that at any time, by contacting us at; please refer to our Privacy Policy to understand how we treat information you provide to us after you have stopped using our Servic

Fetch is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your violation of any of these Terms. Fetch has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. We will try to provide advance notice to you prior to our terminating your account, but we may not do so if we determine it would be impractical, illegal, not in the interest of someone's safety or security, or otherwise harmful to the rights or property of Fetch.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms that relate to any disputes between you and Fetch.

What else do I need to know?

Warranty Disclaimer

Fetch does not make any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered (whether or not following such recommendations and suggestions) through the Services are provided "AS IS" and without any warranty of any kind from Fetch or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product). THE SERVICES AND CONTENT ARE PROVIDED ON AN "AS-IS" BASIS, WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability



To the fullest extent allowed by applicable law, You agree to defend, indemnify, and hold harmless Fetch, its affiliates, officers, agents, employees, and partners from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys' fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action ("Claim"), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).


You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Fetch's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law; Arbitration

These Terms are governed by and will be construed under the laws of the State of Wisconsin, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in the State of Wisconsin, in English, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Wisconsin.


You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that the Fetch may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Fetch agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Fetch, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all modifications to these Terms must be in a writing signed by both parties (except as otherwise provided herein). You agree that Fetch has not made, and you have not relied on, any representation by Fetch relating to the Rewards, the Services, or the website or mobile Application other than those expressly set forth in these Terms. No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind Fetch in any respect whatsoever. You and Fetch agree there are no third party beneficiaries intended under these Terms.

Certain Third Party Service Providers

Fetch may utilize certain third-party service providers to add functionality to the Application. You acknowledge and agree that you are bound by the terms of service and privacy policies of all such third-party providers.

For example, Fetch utilizes receipt scanning and processing services provided by MetaBrite. In using the Application, you must comply with MetaBrite's Terms of Use, and MetaBrite's use of information that it collects through the Application is governed by MetaBrite's Privacy Policy.

Certain rewards and incentive programs offered by Fetch are provided by Virtual Incentives, LLC. In using the Application, you must comply with Virtual Incentives' Terms and Conditions, and Virtual Incentives' use of information that it collects through the Application is governed by Virtual Incentives' Privacy Policy.

All information collected by ShopWell is governed by ShopWell's Terms of Service and Privacy Policy.